LogViewPlus Support

2.6.5 - Missing vertical scroll bar in message window

https://www.logviewplus.com/forum/Topic1484.aspx

By richard - 9 Jun 2022

I upgraded today from 2.5.14 to 2.6.5 and notice the vertical scroll bar in the message window is not showing

I can scroll with keyboard navigation
By LogViewPlus Support - 9 Jun 2022

Hi Richard,

Thanks for reporting this issue.

We have made significant changes to this  control recently (in the 2.6 release I think), but have not had any similar issues reported.

I just did some testing and was able to briefly recreate the issue while changing skins.  A restart resolved the issue and I was not able to recreate a second time.  I will need to investigate further and get back to you.

In the meantime, are you able to resolve the issue with a restart or by changing selection (try selecting multiple rows)?  What application skin are you using?

Thanks again,

Toby
By richard - 9 Jun 2022

I have tried switching skins and nothing changed.
I have now restarted and the the scroll bar is back.
By richard - 9 Jun 2022

As a further update I have now observed it disappears for selected messages
The data i happen to be viewing is xml with the 'pretty print' turned on

I have tried switching to 'unformatted' and then navigating between message rows to refresh the message window and the scrolls bar returns

switching back to 'xml' and I can make the scroll bar disappear
By LogViewPlus Support - 9 Jun 2022

Thanks for the update Richard - that's a big help.  I will need to investigate further, but hopefully we can get a fix in for the next beta release due early next week.
By richard - 9 Jun 2022

Not sure whether it is significant but i see a 'loading' message briefly in the 'message' pane for the ones where the scroll bars don't appear

I will continue to watch for this and other patterns of behaviour
By LogViewPlus Support - 24 Jul 2022

Hi Richard,

I just wanted to let you know that we have now released LogViewPlus v2.9.3 as a beta release.  This release addresses the scrollbar issue discussed above.

My apologies for the delay in getting back to you. We normally like to fix regressions like this very quickly, but unfortunately this change was tied into LogViewPlus v3.0 features that we have been working on for some time.  The current beta release is a very early preview of these features - there is still a lot of work outstanding and we do not anticipate having a full release available until Sept at the earliest.  It is likely there will be another beta release (v2.9.4) late tomorrow, but I wanted to make you aware of this fix as soon as possible.

Hope that helps.  Thanks again for bringing this issue to our attention and please do let me know if you have any further questions or issues.

Toby
By LogViewPlus Support - 9 Aug 2022

After further testing, it appears that this issue still exists as of the v2.9.5 BETA release.  I was able to consistently reproduce the issue today when viewing large log entries.  I have implemented another fix which will be available in the next BETA release due early next week.

Sorry we couldn't get this fixed on the first try, but hopefully the issue will be resolved in the next release.

Toby
By LogViewPlus Support - 17 Aug 2022

Following up on a the post above, the issue appears to be resolved in the v2.9.6 BETA release.