LogViewPlus Support » LogViewPlus Support » Help & Support » App install

App install

Mario84 — Sun, 31 Mar 2024 14:10:18 GMT

Hello,

I have an older version installed on my Windows 10 Enterprise. Now, I am interested in updating, but Windows is providing this error.
This app can't run on your pc at any

Any ideas ?

RE: App install

LogViewPlus Support — Sun, 31 Mar 2024 14:10:18 GMT

Thanks for the update Mario, glad to hear you found a solution.

I suspect the problem may have been that the downloaded *.exe file was blocked in Windows. For anyone else finding this post, another way to address the issue may be to unblock the downloaded *.exe file in the File -> Properties dialog.

RE: App install

Mario84 — Sun, 31 Mar 2024 05:43:53 GMT

it used now the zip version and it was working.
Thanks for all helpo

RE: App install

Mario84 — Sun, 31 Mar 2024 05:39:25 GMT

installation is the problem I de-install the old version and try the new version. Same error....

RE: App install

LogViewPlus Support — Fri, 29 Mar 2024 15:32:32 GMT

Are you having problems installing, or running the application?

In v3.1 we upgraded to use .Net v4.8. This is important when running the application. However, if this were the issue, I would expect a different error message.

We have also upgraded the installer version that we use. We use the same configuration, so I wouldn't expect this to cause an issue, but possibly the upgraded installer is somehow invalid for Windows 10 Enterprise. If this were the case, I would really expect an error from the installer - not Windows.

RE: App install

Mario84 — Fri, 29 Mar 2024 13:14:12 GMT

ok not working... Will check with our it team... I still have 3.0.x installed so not sure why i got now this errors from windows....
thanks

RE: App install

LogViewPlus Support — Fri, 29 Mar 2024 11:51:04 GMT

LogViewPlus should not have any issues with running on Windows 10 Enterprise and the error message you are seeing is coming from Windows - not LogViewPlus. This makes me think there is something going on with your permissions or policy settings.

Can you try installing LogViewPlus as an administrator?

Also, have you tried running the install in compatibility mode? To do this, right-click the app executable file and select Properties. Click the Compatibility tab and then select Run.

Hope that helps,

Toby

RE: App install

Mario84 — Thu, 28 Mar 2024 19:42:07 GMT

it is activated

RE: App install

LogViewPlus Support — Thu, 28 Mar 2024 17:03:32 GMT

Hi Mario,

I have not seen that error before and there shouldn't be any issues with installing on Windows 10.

Are you trying to install 3.1.6? Do you have .Net 4.8 or greater installed? What is the full error message you are seeing? Also, could it be a permission or policy issue?

Thanks,

Toby