LogViewPlus Support » LogViewPlus Support » Help & Support » Upgraded to the latest version and software license is not working

Upgraded to the latest version and software license is not working

bonnyiype — Wed, 11 Sep 2019 11:34:56 GMT

Hello,

I was on the old version and upgraded to the latest version and my license is no more working. It is throwing an error saying go back to earlier version or enter a new license infirmation. Can I get the .exe file for my old version?

Bonny

RE: Upgraded to the latest version and software license is not working

LogViewPlus Support — Wed, 11 Sep 2019 11:34:56 GMT

Glad to hear you got it working - thanks for letting me know Bonny!

Toby

RE: Upgraded to the latest version and software license is not working

bonnyiype — Wed, 11 Sep 2019 11:33:04 GMT

Great that worked!. Thanks for your prompt response.

RE: Upgraded to the latest version and software license is not working

LogViewPlus Support — Wed, 11 Sep 2019 11:23:35 GMT

I suspect settings were written which are now invalid after the rollback.

Can you please delete all *.dat files in the %appdata%\LogViewPlus directory and try again?

Thanks,

Toby

RE: Upgraded to the latest version and software license is not working

bonnyiype — Wed, 11 Sep 2019 11:12:19 GMT

I am getting this error when I am trying to open the software. I tried diffrent versions but same result

RE: Upgraded to the latest version and software license is not working

LogViewPlus Support — Wed, 11 Sep 2019 10:47:12 GMT

Hi Bonny,

We have a small number of previous releases available here:
https://www.logviewplus.com/releases.aspx

Thanks,

Toby