By Email User - 17 Jun 2019
I am unsure, how to interpret the following section on your purchase page:
"What happens when support expires? Existing installs will continue to work normally, but you will not be able to register on new machines or install the latest updates."
Does that mean, that after support expires, I'll not be able to install a personal license of LogViewPlus on a new computer and it will stay bound to whatever computer I had at that time?
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By LogViewPlus Support - 17 Jun 2019
Hi,
Your understanding is correct. Once support expires, you will not be able to install on previously unregistered machines.
LogViewPlus is licensed per user user which means you are free to install it on as many machines as you need. Unlike some companies, our licenses continue to be valid indefinitely - but only on machines that were identified during the support period.
We also offer a deep discount on support renewals of 70 - 75%.
I hope that makes sense. This is a little different from how other companies license software, so please let me know if you have any further questions.
Thanks,
Toby
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By kevinwells5 - 22 Jul 2019
I purchased logviewplus a few weeks ago. I registered the software now it is stating it is unregistered. Help is needed. Thanks
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By LogViewPlus Support - 22 Jul 2019
Hi Kevin,
You can check the status of your license key here:
https://www.logviewplus.com/check_key.aspx
If you continue to have problems, please contact us directly with your license key details using our contact form: https://www.logviewplus.com/contact.aspx
Thanks,
Toby
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By Andy65 - 13 Sep 2019
I have unfortunately had to rebuild my machine and my licence has expired and does not (of course) work with the new version. Where can I obtain a download of the version that I purchased so that I can install and licence it? I have no idea what version it was because I lost my downloaded files in the rebuild and none of your purchase emails refer to the version.
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By LogViewPlus Support - 13 Sep 2019
Hi Andy,
You can find a list of previous releases here:
https://www.logviewplus.com/releases.aspx
Unfortunately, we do not have release dates listed yet - sorry about that. You can get the release date by checking the security certificate in the file properties.
If you have any problems rolling back, it may be worth looking at this discussion:
https://www.logviewplus.com/forum/320/Upgraded-to-the-latest-version-and-software-license-is-not-working
Thanks,
Toby
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By Andy65 - 13 Sep 2019
Hi Toby,
Thanks for the reply but that is not entirely helpful as I will have to work backwards to find a version that works. One thing that bothers me though is will it even work bearing in mind the licence key check says:
The license key is valid, but support expired on 21 Apr 2019. New installs prohibited
Does the fact that I am trying to install on my rebuilt machine count as a new install?
Andy
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By LogViewPlus Support - 13 Sep 2019
I agree that dates need to be provided with the executable. Sorry about that. I will work to get this resolved soon.
It depends on what you mean by "rebuilt". If the machine has a new motherboard or machine name, then this would qualify as a new machine. I would not expect the install to work in this case - regardless of the build date.
Toby
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By Andy65 - 13 Sep 2019
Hi Toby,
No I mean the operating system was re-installed and I then had to reinstall all the software.
Andy
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By LogViewPlus Support - 13 Sep 2019
As long as the motherboard and computer name have not changed - it should be fine. You may need to delete your settings as mentioned here:
https://www.logviewplus.com/forum/320/Upgraded-to-the-latest-version-and-software-license-is-not-working
I have updated the previous releases page to show the file modified timestamp. I have not verified that the modified dates correspond to the release dates, but it should help. Previous versions are available here:
https://www.logviewplus.com/releases.aspx
Thanks,
Toby
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By Andy65 - 21 Apr 2020
So I eventually found a version that worked, but again having problems with the hardware I got a new machine and although my license is valid for the version I have installed, it is not valid on the machine, so please can you deactivate my license on my old machine and allow me to activate it here? I would love to upgrade to your latest version, but $45 is a bit too steep. Do you not have upgrade pricing at all?
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By LogViewPlus Support - 21 Apr 2020
Hi Andy,
LogViewPlus is licensed per user so you are free to install it on multiple machines during the support period. However, we do not have the ability to 'deactivate' a machine as this doesn't make sense for our licensing model.
I can look into giving you a renewal coupon. Can you please contact me privately with your existing license key details?
Thanks,
Toby
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By dunkers - 19 Jul 2020
Having just had a near-disastrous episode, and having had a motherboard blow up fairly recently, this issue of not allowing new installs outside the subscription period is again troubling me.
A really good application I used to use was Living Cookbook. Worked fine until a month ago when my AV decided to re-order my network connections, changing which was the default. This app then stopped working and needed re-authorising, but the servers were turned off some years ago. I never knew until this problem, and now I've lost every recipe I ever wrote in it. Some people lost over 10,000 recipes.
If support would re-authorise with a new machine that wouldn't be so bad (but still iffy - if the company disappears we're stuffed, and we will be at some point anyway because no PC lasts forever). But to refuse to do it unless the application is effectively paid for again is just terrible. The chances are that such a demand will be occurring when really serious problems are on-going and the last thing the user needs is chasing down companies to throw more money at them for something they've already paid for.
I would urge you, again, to reconsider this aspect. We discussed this via email earlier in the year and you said you would check out some examples I gave you (after you said you couldn't think of a single vendor who didn't do this). Did anything come of that? Apparently not.
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By LogViewPlus Support - 20 Jul 2020
Hi Dunkers,
Thanks for the feedback.
Sorry to hear about your computer hardware issues - those episodes are always stressful. I appreciate that 'losing' an application only adds to the frustration.
Rather than focusing on the cost of the application, I would encourage you to consider the value we add. We believe that LogViewPlus adds value far in excess of its upfront costs. This is especially true for people who work with software professionally. After the first year, costs decrease by 70% - 100% while the value added likely increases.
We believe LogViewPlus provides excellent value for money.
If you feel the cost of LogViewPlus does not cross the $45 threshold, then I would argue that the application is not right for you at any price - including free. If an application does not add $45 of value, who cares if it is free?
I would also like to point out that LogViewPlus is not a database centric application. We are not holding anyone's data hostage and I do not believe the comparison to Living Cookbook is fair. If LogViewPlus stops adding value, it is very easy for customers to walk away.
We have put a considerable amount of thought into our pricing model. The approach we are taking allows us to capture a small amount of the value we add over time - rather than upfront. We believe this is how most of our customers would prefer to pay.
Thanks,
Toby
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By dunkers - 20 Jul 2020
The problem is that LVP is jolly useful! One tends to orgnanise ones processes around it, rather than vice versa, so suddenly missing it would mean onward costs in time and money to get back to a working state. Or, more likely, a different working state. You are not holding data hostage, but imagine if you had a system crash and Windows stopped working. Your only choice is to use Linux or pay a costly support fee - they are not holding your data hostage either but it would be a serious disruption. How about your dev tools? Maybe on a new PC you have to buy Visual Studio all over again to get back to work. It's not what you want to do at that time, and another issue is that you forget, so it comes as a surprise just when you fire it up to use it for something.
Being dead useful to me is actually a bad selling point in this situation. I know I'm going to get bitten at some point, and the more useful it is the more pain that will cause. So I am encouraged to find a solution that doesn't have that upcoming pain associated with it. LVP is really very good and I appreciate the time we spent early on in fine tuning it. With any other app I would be perfectly satisfied with what it does for me, but I am actively looking at other log viewers. I am considering if my processes really need to be the way they are, if I can achieve a similar end, perhaps a bit less easily, with a different app.
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By LogViewPlus Support - 20 Jul 2020
Thanks for the feedback Dunkers.
I think your approach makes sense. If you find that LogViewPlus is not providing value anymore - you should not purchase it. If you do decide to more forward with LogViewPlus I can take a look at your license. If your license expired less than one year ago, I may be able to offer you a discount on renewal. Please feel free to contact me privately if this is the case.
Thanks again,
Toby
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