Please see
our definition of a log entry.
Consider the log line:
[2024.04.05-16.14.05:548][123]Logger: An error has occurred!
--- CALLSTACK ---=[C](-1) : ?
@C:/Path/To/Source/Files/sourceA.py(123) : functionA
@C:/Path/To/Source/Files/sourceB.py(456) : functionB
@C:/Path/To/Source/Files/sourceC.py(789) : functionC
--- CALLSTACK ---
Is that one long entry - or four or six? According to our definition, it is one log entry because there is only one timestamp.
The parser configuration:
%c: %m%n
Does not meet our definition of a log entry because it does not define a timestamp. This is actually a bug which I believe is specific to multi-patterns (which are an advanced feature). We will probably need to fix this in a future release. In fact, this thread is leading me to think it should be fixed with a higher priority because we don't test for this scenario and you are likely to have additional issues with this configuration in future (which we will not be able to support).
I would suggest using the parser configuration:
[%d{yyyy.MM.dd-HH.mm.ss:fff}][%t]%c: %m%n
%m, %d{dd/MM/yy %H:mm:ss}%n
Using this configuration, the file above contains 7 log entries. The two 'advanced' entries will be parsed across multiple lines:

If it is necessary to break the header up across multiple lines and you are not able to change your application, you may also want to consider a
custom parser which will give you an opportunity to set a timestamp even if one does not exist in the log entry.
Hope that helps,
Toby