F.A.Q

LogViewPlus is not installing correctly.

My log file is not being parsed correctly, what can I do?

How do I know if LogViewPlus is parsing all of the log entries in my log file?

An error is occurring in LogViewPlus and I am unable to submit the details automatically.

I recently changed my settings and now LogViewPlus won't start.

I opened a log file successfully, but the log entires don't look right.

Authorized Resellers


I recently installed a new version of LogViewPlus and now my settings are all gone.

In LogViewPlus version 1.2 and later there was a change to how the application stores setting information. This change means that settings data is now stored in a new binary format. We tested this change extensively, but if you are having difficulty it may be because we missed something.

Before attempting to convert your settings, LogViewPlus created a backup. The backup file can be found at: %AppData%\LogViewPlus\settings_pre1.2.dat.

There are two things to try here.

1. Working in the %AppData%\LogViewPlus directory:

a. Delete settings.dat.

b. Create a copy of settings_pre1.2.dat.

c. Rename the copy of settings_pre1.2.dat to settings.dat.

d. You should now have at least two files in %AppData%\LogViewPlus - settings_pre1.2.dat and settings.dat.

e. Restart LogViewPlus and see if your settings load correctly this time.

2. If the above doesn't work, then we are going to need to take a look at your settings_pre1.2.dat file. Please send us this file via email. You can email us by using the "Home -> Support & Feedback" button available in LogViewPlus.


LogViewPlus is not installing correctly.

There are a few things you can try here:

1. It is possible that the LogViewPlus installer is running into permission issues on your local machine. Right click on the installer and select "Run as Administrator".

2. Maybe your antivirus is interfering with the LogViewPlus installation? Consider disabling it before running the installer.

3. If you have recently uninstalled LogViewPlus and you are now trying to reinstall the program, it is possible a file us in use and this is preventing the installation. Restart Windows and try running the installer again.

4. If you are running on Vista, you may need to unblock the setup file for it to run correctly. Right click on the setup.exe file and go to Properties -> General. There may be a security section with an 'Unblock' option as shown in the screenshot below. The file must be unblocked to run correctly.

If you continue to have problems, please don't hesitate to contact us.


My log file is not being parsed correctly, what can I do?

The first thing to try is to hover over the file until the tooltip is shown. At the bottom of the tooltip, you will see a message telling you how the file was parsed. Are you using the correct parser? Are the arguments correct? If the parser settings are not what you expected, it may be because there is a problem with the order of your parsers. See parser mappings for more information.

If you are using the parser you expected, the problem may be with the parser itself. Did you try testing the parser?

In the parser settings window, there is a tab you can use to enter sample entries. Paste the sample entries and use the 'Test' button provided. This allows you to quickly test your parser configuration settings. For more information, check out the documentation on configuring parsers.

If you are still unable to configure your parser, please contact us. It would be helpful if you could provide a few sample log entries as well as any details on how you were attempting to configure the parser.


How do I know if LogViewPlus is parsing all of the log entries in my log file?

If you are worried about this, there is an easy way to double check. Click on the 'Add Columns' command and drag-drop the 'Line Numbers' column into your log file grid.

This will add a line number to each log entry. The line number represents the position where the log entry was found in the log file. You can now open the log file in a text editor which supports line numbers (like Notepad++) and verify the entry has been read correctly.


An error is occurring in LogViewPlus and I am unable to submit the details automatically.

The automatic error submission feature of LogViewPlus requires a working Internet connection. If LogViewPlus is unable to acquire an Internet connection, for example because of a proxy server requesting authentication, it will be unable to automatically submit the error details.

Instead, please send us the error.report file located in %AppData%\LogViewPlus.


I recently changed my settings and now LogViewPlus won't start.

You may have accidentally corrupted your settings. You can reset your settings by deleting the settings.dat file from %AppData%\LogViewPlus. Unfortunately, this will delete all of your settings. Any configuration you have saved such as parser mappings will need to be re-entered.

If you have not already reported this error to us, please send us the error.report file located in %AppData%\LogViewPlus so we can correct the underlying error. It would also be helpful if you could send us the corrupted settings.dat file so we can take a closer look.


I opened a log file successfully, but the log entires don't look right.

Which parser did you use when opening the file? You can find out by hovering over the log file.

If you used the PatternParser, please double check your conversion pattern. If you think your conversion pattern is correct, this is may be a bug. Please send us your log file along with the pattern you used to parse the file.

If you used the BasicParser, this is expected behaviour. The BasicParser is a best effort parser and may not be able to parse the file correctly. Consider using the PatternParser instead. Also, please send us your log file. The more test data we have the more we can tweak the BasicParser to better suit your needs.


Authorized Resellers

Please note that ComponentSource is an authorized reseller of LogViewPlus. You can find more information on the ComponentSource LogViewPlus home page.

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