Upgraded to the latest version and software license is not working

Posted on Sep 11, 2019 at 10:40 AM
Hello,

I was on the old version and upgraded to the latest version and my license is no more working. It is throwing an error saying go back to earlier version or enter a new license infirmation. Can I get the .exe file for my old version?

Bonny
Posted on Sep 11, 2019 at 10:47 AM
Hi Bonny,

We have a small number of previous releases available here:
https://www.logviewplus.com/releases.aspx

Thanks,

Toby
Posted on Sep 11, 2019 at 11:12 AM
I am getting this error when I am trying to open the software. I tried diffrent versions but same result


Posted on Sep 11, 2019 at 11:23 AM
I suspect settings were written which are now invalid after the rollback.

Can you please delete all *.dat files in the %appdata%\LogViewPlus directory and try again?

Thanks,

Toby
Posted on Sep 11, 2019 at 11:33 AM
Great that worked!. Thanks for your prompt response.
Posted on Sep 11, 2019 at 11:34 AM
Glad to hear you got it working - thanks for letting me know Bonny!

Toby

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