Hi Toby,
thanks a lot for your feedback. I've spoken to my colleagues and we agree that this is a good way to start. :-)
It is a good idea to handle all points in this discussion.
If I understand your point correctly then you want to store the documentation in e.g. a word file which can be opened by the application. I was more thinking about an integration in the LogViewPlus.
Please see my example in the picture which I hope makes it better understandable.

Within a new column in LogViewPlus information from a LogViewPlus knowledgebase can be shown. In case that you do not want to show the information just hide the column.
The message can be displayed based on trigger e.g.
- parser = serverlog
- message contains "Trying to access web file."
This means for normal user the column is simply not available/ shown and therefore the software keeps easy. If you want to use the functionality then you can enable the column and feed it with information.
The knowledge base should be available for the team but I can imagine that it can also be very useful for standalone versions.
What do you think?
Best regards,
Matthias