I'm using an SFTP monitor to monitor a directory. When I created the monitor, it found all the files and they all showed up in the File Transfers pane, with status "Monitoring". They also showed up in the Log Files & Filters pane.

For the most part, this works fine, but sometimes, files just disappear from either or both panes, even though they still exist on the server. Sometimes they come back after a while and other times, I have to close and reopen the workspace to get them back. For example, I currently have a file that exists in the directory. It disappeared from both panes, but now, a few minutes later, it's showing up in the File Transfers pane, but it's still missing from the Log Files & Filters Pane.

Thanks Brad.

The idea behind the timeout is that if you leave work for the day, you may not want to keep monitoring the same file - as polling the file does use some server resources.  4 hours is a bit of an arbitrary default, but it is hopefully enough time to complete analysis of a given log file.  8 - 10 hours might be a better default as 4 does occasionally lead to confusion.

I am not sure the transfer log would help right now, but thanks for the offer.  What I would like to do is understand what happens when the log file 'disappears'.  I believe that if we can get to the bottom of that issue - it will be easier to resolve the workspace corruption problem.

Can you monitor the log file and see what the SFTP log says if the issue happens again?  If the log file is being rolled or replaced, that may also be leading to some confusion.  Something to watch out for.

Toby