I was using LogViewPLus for a year with a registered license. Today it says: "Your trial license has expired!" and I am not allowed to re-register because my license is older than one year. How can I use my purchased license on my machine (which hasn't changed)?

Hi Markus,

LogViewPlus is licensed per user, so you can install LogViewPlus on as many machines as you need, but only while the support contract is active. New installs are prohibited after support expiry. Once registered, LogViewPlus will work indefinitely on the target machine.

If you feel the machine is unchanged you can check that things like the machine name, target LogViewPlus version (upgrades are not allowed) and registration email address have not changed. The registration may need to be reapplied after significant machine changes.

You can also check the status of your license key.

Hope that helps,

Toby

If the license was per user, I as the same user should be allowed to use it!

Actually, I am no longer allowed to use the purchased license. You also say, it does not expire. Name it how you want, but if I cannot use a purchased license anymore (when I am asked to re-register) the original license has expired - is no longer valid.

Means, what you are writing on the web-site "LogViewPlus is licensed per-user and can be installed on multiple machines as long as the end user is the same person." is a lie, and that is why I am really surprised to see, I can't use what I bought anymore. Be clear on the web-site from the beginning on and avoid such disappointing surprises.

And, yes, my PC name has changed.

Hi Markus,

I understand your frustration, but the purchase page you quoted also states: "Existing installs will continue to work normally, but you will not be able to register on new machines". This limitation is also detailed in our license email, renewal reminders, and the two-page EULA.

A renamed PC is identical to a new computer in our licensing system. Since your support has expired, the block on new machine registration was applied exactly as described on the purchase page.

Once registered on a machine, our license is perpetual for that machine. New machine registrations can only be done under a support contract. This model allows us to offer a low initial price while keeping renewal fees as low as $11.25. The trade-off for that low price is that license portability ends when the support contract ends.

As I mentioned in the other thread, we recognize this trade-off causes confusion and we are actively working to change it.

Toby