I was using LogViewPLus for a year with a registered license. Today it says: "Your trial license has expired!" and I am not allowed to re-register because my license is older than one year. How can I use my purchased license on my machine (which hasn't changed)?

Hi Markus,

I understand your frustration, but the purchase page you quoted also states: "Existing installs will continue to work normally, but you will not be able to register on new machines". This limitation is also detailed in our license email, renewal reminders, and the two-page EULA.

A renamed PC is identical to a new computer in our licensing system. Since your support has expired, the block on new machine registration was applied exactly as described on the purchase page.

Once registered on a machine, our license is perpetual for that machine. New machine registrations can only be done under a support contract. This model allows us to offer a low initial price while keeping renewal fees as low as $11.25. The trade-off for that low price is that license portability ends when the support contract ends.

As I mentioned in the other thread, we recognize this trade-off causes confusion and we are actively working to change it.

Toby