I was using LogViewPLus for a year with a registered license. Today it says: "Your trial license has expired!" and I am not allowed to re-register because my license is older than one year. How can I use my purchased license on my machine (which hasn't changed)?

Hi Markus,

Our licensing system uses the Machine Name as a core part of the unique identifier for the registration. When the Machine Name changes, the cryptographic signature of the license breaks. The system correctly identifies this as a "New Registration."

While the license to run the software is perpetual for the registered machine, the ability to port that license to a new identity (Machine Name) is a service provided only under an active support contract.

Since your support has expired, the system automatically rejects new registrations.

However, since you are on the exact same machine, you can simply revert the Computer Name to the original name it held when you registered. Once the name matches the original record, the existing license on the machine will validate immediately without requiring a server check-in.

We are updating our model for future versions, but we will not be patching the legacy licensing system.

Toby